Terms of Service

Last Updated: May 17, 2026

These Terms of Service (“Terms”) govern all services provided by Better Brand Designs, a sole proprietorship (“Better Brand Designs,” “Company,” “we,” “our,” or “us”), to the client, customer, business, or person purchasing or using our services (“Client,” “you,” or “your”).

By submitting payment, approving a proposal, signing an invoice, completing an onboarding form, checking an acceptance box, purchasing a service, or continuing to use our services, you agree to these Terms.

These Terms are written in plain English so expectations are clear. They are intended to protect both you and Better Brand Designs by explaining what is included, what is not included, how billing works, what happens if services are cancelled, and what risks come with websites, hosting, SEO, advertising, AI tools, and third-party platforms.


1. Company Information

Better Brand Designs is a sole proprietorship located in Washington State.

Business Name: Better Brand Designs
Mailing Address: 10526 190th St E, Puyallup, WA 98374
Email for Notices: Admin@BetterBrandDesigns.com
Website: www.BetterBrandDesigns.com


2. Scope of Services

Better Brand Designs provides digital services that may include, but are not limited to:

  • Website design and development

  • Website hosting

  • Website care plans and maintenance

  • Search engine optimization services

  • Google Business Profile support

  • Google Ads management

  • Landing pages

  • Branding and design support

  • AI-assisted content generation

  • Blog writing and website copywriting

  • Website reporting and analytics

  • Tracking setup

  • Forms and lead capture tools

  • Domain, DNS, and email setup or management

  • Related digital marketing services

Specific deliverables, pricing, timelines, plan details, and service limits will be described in the applicable proposal, invoice, checkout page, plan description, onboarding form, or written agreement.

Any work not specifically included in your selected plan, proposal, invoice, or written scope is considered additional work and may require a separate quote or additional payment.


3. Complete Disclosure: No Guaranteed Outcome

Websites, SEO, ads, hosting, AI tools, tracking systems, third-party platforms, and digital marketing all involve risk. Better Brand Designs will use reasonable skill, strategy, tools, and effort to provide services, but we do not guarantee specific business outcomes.

We do not guarantee:

  • First-page Google rankings

  • Google Map Pack placement

  • Increased traffic

  • Increased calls

  • Increased form submissions

  • Increased sales

  • Specific cost per lead

  • Specific ad performance

  • Specific SEO performance

  • Specific Google Business Profile results

  • Specific website speed scores

  • Specific conversion rates

  • Uninterrupted website uptime

  • Error-free third-party tools

  • Approval by Google, Meta, or other platforms

  • That AI-generated content or images will be error-free or exclusive

Digital results can be affected by many factors outside our control, including competition, market conditions, Google algorithm changes, ad platform policies, client budget, reviews, website age, backlinks, client responsiveness, customer demand, third-party outages, hosting issues, DNS issues, plugin conflicts, and platform changes.


4. Pricing, Plans, and Billing

Pricing may change from time to time. Because our plans, packages, and offers may be updated, the current pricing and deliverables will be the pricing and deliverables shown on your proposal, invoice, checkout page, written agreement, or plan description at the time of purchase.

4.1 Website Builds and One-Time Services

Website builds and one-time services must be paid upfront unless we approve a payment plan or installment option in writing.

Some website builds may be eligible for a 12-month installment option. If you choose an installment option, you remain responsible for all payments required under that installment agreement.

4.2 Self-Checkout and Budget Website Offers

For self-checkout, starter, discounted, or budget website offers, payment is required upfront through Stripe or another approved payment method before work begins.

The project timeline does not begin until payment has been received and all required onboarding materials have been submitted.

4.3 Monthly Subscriptions

Monthly plans, hosting plans, care plans, SEO plans, website maintenance, Google Ads management, AI content services, and other recurring services are billed automatically using Stripe or another payment method on file.

Unless otherwise stated in writing, monthly services are month-to-month and may be cancelled as described in these Terms.

4.4 Enterprise Plans

Enterprise plans require a minimum 12-month commitment unless otherwise stated in writing.

4.5 Annual Plans

We may offer annual billing for monthly services. Annual plans may receive a discount, currently 17% when offered. Annual payments are non-refundable once processed unless otherwise required by law or stated in writing.

4.6 Upgrading from Starter to Custom Design

If a client is on a Starter Plan and later upgrades to a Custom Design plan, Better Brand Designs may apply a $100 credit for each month the client has been on the Starter Plan, up to a maximum credit of $300.

This credit only applies when the client purchases the Custom Design website in full. If the client chooses the monthly or installment option for the upgraded website, the credit does not apply and the regular amount is due.


5. Late Payments, Failed Payments, and Suspension

If a payment fails, is declined, is reversed, or becomes past due, you will have a 15-day grace period to resolve the issue unless we state otherwise in writing.

We may attempt to process the payment up to three times. After three failed payment attempts or after the grace period expires, we may suspend services until the account is brought current.

Suspension may include pausing website updates, hosting, support, maintenance, SEO services, Google Ads management, reporting, email support, or access to other services.

We are not responsible for downtime, missed leads, lost revenue, lost rankings, missed opportunities, business interruption, email issues, or advertising disruption caused by late, failed, disputed, reversed, or unpaid invoices.

All unpaid balances remain due.


6. Refund Policy

All fees are non-refundable once work has begun.

This includes, but is not limited to:

  • Website builds

  • Setup fees

  • Design work

  • Development work

  • SEO work

  • Google Ads management

  • Hosting

  • Care plans

  • Monthly subscriptions

  • Content writing

  • AI-assisted content

  • Blog writing

  • Consulting

  • Strategy work

  • Third-party setup

  • Custom requests

Subscription payments already processed are non-refundable. You may cancel future billing according to the cancellation terms below.

Better Brand Designs does not offer a satisfaction guarantee unless one is specifically stated in writing for a specific offer.


7. Chargebacks and Payment Disputes

If you initiate a chargeback, payment dispute, reversal, or similar claim for a valid charge, Better Brand Designs may immediately suspend services while the issue is investigated.

If a payment is reversed or remains unpaid, you may not use, publish, transfer, copy, or benefit from any unpaid work product, including website designs, website files, content, layouts, graphics, code, strategy, or deliverables created by Better Brand Designs.

You agree to reimburse Better Brand Designs for reasonable costs related to invalid or improper disputes, including chargeback fees, collection costs, administrative costs, attorney fees, and any other costs allowed by law.


8. Project Timelines

Project timelines are estimates and are based on business days, not calendar days.

Unless otherwise stated in writing:

  • Website mockups are typically delivered within 2 business days.

  • Website builds typically take 10 to 40 business days depending on the selected plan, scope, client responsiveness, and complexity.

Project timelines begin only after all of the following have been completed:

  1. Payment has been received.

  2. The required onboarding form has been completed.

  3. Required assets, content, logins, access, and approvals have been provided.

Delays in client responses, missing content, missing approvals, missing access, scope changes, third-party issues, or additional requests may delay the project.


9. Design Concepts, Revisions, and Scope Changes

Unless otherwise stated in writing, website design packages include two initial design concepts and up to five rounds of revisions.

A revision is a reasonable adjustment to work already included in the approved project scope. Examples include:

  • Changing text on an existing page

  • Swapping images

  • Adjusting colors or fonts within the brand direction

  • Modifying spacing or layout within the same design concept

  • Reordering sections

  • Making reasonable edits to existing content

  • Adjusting calls to action

A new request, scope change, or billable change may include:

  • Adding new pages not included in the original scope

  • Creating new service pages, city pages, landing pages, or blog posts

  • Rebuilding an approved design from scratch

  • Changing the overall design direction after approval

  • Adding new functionality

  • Adding booking systems, calculators, dashboards, portals, e-commerce, memberships, or custom integrations

  • Rewriting large amounts of copy after approval

  • Changing project requirements based on missing, inaccurate, or late information

  • Redesigning sections that were previously approved

  • Troubleshooting or repairing issues caused by client edits, third-party vendors, or outside hosting

Additional work may require additional payment before it is started.


10. Client Approval, Pauses, and Project Abandonment

Clients are responsible for reviewing designs, pages, content, and deliverables in a timely manner.

Unless otherwise stated in writing, clients should provide feedback or approval within 7 business days of receiving a design, mockup, revision, page, or deliverable.

If we do not receive feedback, approval, content, or required access within 7 business days, the project may be paused.

If a project is paused because of client delay, the timeline may be rescheduled based on our current workload.

If a client becomes unresponsive for 30 calendar days or more, the project may be considered abandoned. If a project is abandoned:

  • Payments already made are non-refundable.

  • Any unpaid balance for completed work becomes due.

  • The project may be closed.

  • Restarting the project may require a restart fee, updated pricing, or a new agreement.


11. Client Responsibilities

You agree to provide everything reasonably needed for us to perform the services, including:

  • Legal business name

  • Phone number

  • Address or service area information

  • Service descriptions

  • Service areas

  • Logo files

  • Brand colors, if available

  • Photos and videos, if available

  • Domain access

  • DNS access

  • Website access

  • Google Business Profile access

  • Google Ads access, if applicable

  • Google Analytics/Search Console access, if applicable

  • Required approvals

  • Accurate business information

  • Industry-specific disclaimers or compliance requirements

You are responsible for making sure all information you provide is accurate, complete, legally compliant, and not misleading.

You are responsible for reviewing all website pages, forms, contact information, service claims, legal pages, pricing, disclaimers, and published content before launch.

You are responsible for compliance with laws, regulations, licensing rules, advertising rules, industry requirements, and platform policies that apply to your business.

You are responsible for maintaining secure passwords and protecting access to your accounts.

You authorize Better Brand Designs to access and use third-party accounts, tools, platforms, and logins that you provide for the purpose of performing the requested services.


12. Content, Images, Logos, and Assets

Clients are responsible for providing copy, photos, logos, brand colors, service information, business details, and other materials needed for the project.

Better Brand Designs may write, rewrite, edit, restructure, replace, or improve client-provided content for clarity, SEO, conversion, readability, and design purposes.

If you do not provide suitable images, we may use stock images, AI-generated images, icons, illustrations, or other design assets. Standard stock image licensing fees are generally included unless otherwise stated.

You represent that you own or have the legal right to use any photos, videos, logos, text, graphics, testimonials, reviews, claims, trademarks, or other content you provide to us.

You agree not to provide materials that violate copyright, trademark, privacy, publicity, licensing, or other rights.

You are responsible for final review and approval of all content before publication.


13. AI Disclosure

Better Brand Designs may use artificial intelligence tools and AI-assisted workflows as part of our services and internal processes.

These tools may include ChatGPT, Gemini, Claude, Canva, Adobe Photoshop, image generation tools, automation tools, and other current or future AI-supported tools.

AI may assist with:

  • Website copy

  • Blog drafts

  • SEO drafts

  • Design concepts

  • Image concepts

  • Image editing

  • Code snippets

  • Website audits

  • Reports

  • Summaries

  • Research organization

  • Internal workflows

  • Automation support

  • Content ideas

  • Marketing drafts

AI-generated content may contain errors, outdated information, inaccurate statements, repeated phrasing, or content that requires human review.

AI-generated content should not be treated as legal, medical, financial, tax, regulatory, safety, or professional advice.

Clients are responsible for reviewing and approving AI-assisted content before publication.

AI-generated visuals, design elements, written content, and concepts may not be exclusive to the client unless exclusivity is specifically agreed to in writing.


14. SEO and Google Business Profile Services

SEO and Google Business Profile services are best-effort ongoing optimization services. They are not guarantees of ranking, traffic, leads, calls, sales, or Google Map Pack placement.

If included in your plan, Better Brand Designs may work on:

  • Website structure

  • Page titles and meta descriptions

  • Service pages

  • Location pages

  • Internal linking

  • Website copy

  • Blog posts

  • Google Business Profile optimization

  • Google Business Profile posts

  • Photos

  • Products or services

  • Local SEO signals

  • Technical SEO basics

  • Rank tracking

  • Reporting

  • Monthly recommendations

You authorize Better Brand Designs to edit your website, Google Business Profile, metadata, service pages, photos, posts, products, services, descriptions, tracking tools, and related SEO assets when those services are included in your plan.

SEO results take time and can be affected by competition, Google algorithm changes, reviews, proximity, website age, client budget, backlinks, business category, market conditions, third-party platforms, and other factors outside our control.

Reports are informational and are used to guide our internal work. Reports do not automatically create additional work obligations unless the work is included in your plan or separately approved.


15. Google Ads Management

Better Brand Designs may provide Google Ads management services when included in your plan or purchased separately.

Unless otherwise stated in writing:

  • The client owns the Google Ads account.

  • Ad spend is paid directly by the client to Google.

  • Better Brand Designs charges a management fee of $499 per month or 15% of ad spend, whichever is greater.

  • If Better Brand Designs creates the ad account, the account may be transferred to the client after all balances are paid.

Google Ads services may include campaign structure, ad copy, landing page recommendations, landing pages when included, conversion tracking, call tracking setup, extensions, keyword research, performance review, and ongoing adjustments.

We do not guarantee clicks, leads, conversions, cost per lead, sales, revenue, account approval, ad approval, or specific performance outcomes.

Google may reject, limit, suspend, disapprove, change, or remove ads, campaigns, keywords, accounts, tracking, or features at any time. Better Brand Designs is not responsible for Google policy changes, disapprovals, account suspensions, billing issues, platform outages, or changes in ad costs.


16. Hosting, Maintenance, and Security

Better Brand Designs may host websites through third-party hosting providers, including SiteGround or other providers.

Most managed client websites may be hosted under Better Brand Designs’ hosting account. Clients may choose outside hosting, but Better Brand Designs does not manage websites hosted elsewhere unless we specifically agree in writing.

We may move hosting providers, servers, plans, tools, or configurations when needed for performance, security, cost, reliability, support, or technical reasons.

Hosting and care plan features may vary by plan and may include items such as:

  • Website hosting

  • WordPress updates

  • Plugin updates

  • Theme updates

  • Security tools

  • Backups

  • Basic uptime monitoring

  • Malware scanning

  • Security hardening

  • Minor updates

  • Form monitoring

  • Technical support

Hosting uptime depends on third-party hosting providers, DNS, plugins, internet infrastructure, software, security threats, platform issues, and other factors outside our control. We do not guarantee uninterrupted uptime beyond what the hosting provider offers.

16.1 Hacked Sites and Malware

If a website hosted or maintained by Better Brand Designs is hacked or affected by malware, we will make a reasonable best-effort attempt to recover, clean, restore, or repair the website.

Malware cleanup and emergency repair are included on managed plans unless the issue was caused by client actions, outside vendors, unauthorized access, unsafe passwords, third-party hosting, unsupported plugins, or changes made outside our control.

We do not guarantee that every hacked website can be fully restored, that all data can be recovered, or that future attacks can be prevented.

16.2 Client Access

For security and quality control, clients do not receive WordPress admin access, hosting access, cPanel access, SiteGround access, DNS access, or domain registrar access unless Better Brand Designs specifically agrees in writing.

If a client, employee, outside vendor, or third party edits the website, hosting, DNS, domain, plugins, code, or settings and causes an issue, repair work may be billed separately.


17. Domains, DNS, and Email

Better Brand Designs may register or manage domains for clients.

If a domain is registered in our account for the client, the client owns the domain, and Better Brand Designs manages renewal while the client remains active and current on required payments.

If a domain is registered in the client’s account, the client is responsible for renewal, billing, login access, and account security.

Better Brand Designs may manage DNS records when needed for website hosting, email, tracking, verification, analytics, and related services.

Better Brand Designs may provide or help set up business email. When offered, one Google Workspace email account may be included. Additional email accounts are billed at market rate unless otherwise stated.

We are not responsible for third-party email outages, spam filtering, email deliverability issues, mailbox limits, lost emails, platform changes, account suspensions, DNS propagation delays, or issues caused by Google Workspace, Microsoft 365, SiteGround, domain registrars, email providers, spam filters, or other third parties.


18. Third-Party Tools, Platforms, Plugins, and Licenses

Better Brand Designs may use third-party tools and platforms, including but not limited to:

  • WordPress

  • Elementor

  • Hello Theme

  • SiteGround

  • Rank Math

  • WPForms

  • Google Analytics

  • Google Search Console

  • Google Tag Manager

  • Stripe

  • Jotform

  • ClickUp

  • n8n

  • MainWP

  • Local Falcon

  • BrightLocal

  • Google Workspace

  • Canva

  • Adobe tools

  • Other plugins, APIs, software, and services

Third-party tools may change pricing, features, policies, API access, terms, availability, or functionality at any time.

Better Brand Designs is not responsible for third-party outages, errors, price changes, data loss, platform restrictions, discontinued features, API changes, security breaches, account suspensions, or service interruptions caused by third parties.

Premium plugin licenses, software licenses, and platform access provided by Better Brand Designs are included only while the client is actively hosted, maintained, or serviced by Better Brand Designs, unless otherwise stated in writing.

If a client cancels services, moves the website, or transfers the site away from Better Brand Designs, the client is responsible for purchasing, renewing, replacing, or maintaining their own plugin licenses, software licenses, hosting, tools, and third-party subscriptions.

Better Brand Designs may replace plugins, tools, platforms, integrations, software, or services when we believe it is necessary or helpful for security, performance, reliability, cost, compatibility, or service quality.


19. Legal Pages, Privacy, Cookies, and Accessibility

Better Brand Designs may provide template-based Privacy Policies, Terms of Service, cookie notices, accessibility statements, or other legal-style website pages when included in a project.

These materials are templates only and are not legal advice.

Clients are responsible for having an attorney review any legal pages, privacy policies, cookie notices, disclaimers, accessibility statements, terms, or compliance-related content before publishing or relying on them.

Clients are responsible for disclosing the use of cookies, analytics, tracking pixels, call tracking, forms, email tools, CRMs, advertising tools, and lead capture tools in their own Privacy Policy or legal notices.

Better Brand Designs may follow reasonable accessibility practices, but we do not guarantee full ADA, WCAG, or other accessibility compliance unless a specific accessibility compliance service is purchased in writing.

Better Brand Designs does not build websites for regulated industries unless we specifically agree in writing. Clients are responsible for all industry-specific compliance requirements.


20. Tracking, Analytics, Forms, and Data

Better Brand Designs may install or configure tools such as Google Analytics, Google Search Console, Google Tag Manager, Meta Pixel, call tracking, contact forms, quote request forms, CRM tools, and related tracking systems.

By using our services, you consent to the installation and use of these tools when they are part of your project or plan.

Lead form submissions may be stored in WordPress, sent by email, or processed through third-party tools depending on the setup.

We are not responsible for lost form submissions, spam submissions, failed email delivery, CRM errors, tracking inaccuracies, analytics discrepancies, call tracking errors, third-party outages, or data loss caused by third-party systems, hosting, plugins, email providers, spam filters, client settings, or platform issues.


21. Website Ownership and Intellectual Property

21.1 Client Ownership

For Custom Design websites, the client owns the final website files after the website has been paid in full.

Client ownership does not begin until all required payments, balances, fees, installment payments, transfer fees, and outstanding invoices have been paid.

Client ownership may include the final WordPress site files, final website content, and final visual website design as published or delivered.

21.2 Starter Plans

Starter Plan websites are subscription-based unless otherwise stated in writing. If a client cancels a Starter Plan, the client does not own or keep the website unless a separate buyout, upgrade, or transfer agreement is approved in writing.

21.3 Company-Owned Materials

Better Brand Designs retains ownership of its:

  • Frameworks

  • Templates

  • Processes

  • Prompts

  • Internal systems

  • Automations

  • Strategy documents

  • Source files

  • Wireframes

  • Design systems

  • Reusable code

  • Custom snippets

  • Training materials

  • Internal documents

  • Workflows

  • Methods

  • Tools

  • Non-client-specific intellectual property

Unless specifically agreed in writing, the client does not receive ownership of design files, source files, strategy documents, prompts, automation workflows, internal systems, editable design files, or proprietary processes.

21.4 Portfolio Rights

Better Brand Designs may display completed work in our portfolio and marketing. This may include screenshots, the client’s business name, logo, website images, general project description, and publicly visible results unless the client requests otherwise in writing.


22. Website Transfers and Cancellation of Hosting

If a client has a paid-in-full Custom Design website and cancels monthly service, the client may request a website transfer.

A $150 website transfer/export fee applies unless otherwise stated in writing.

All outstanding balances must be paid before any transfer, export, backup, files, domain, or access is released.

If hosting is cancelled, the client has 30 days to request a transfer or export. After 30 days, website files, backups, staging copies, and related data may be deleted.

Backups may be deleted after 30 days following cancellation.

If the client moves the website away from Better Brand Designs, the client is responsible for purchasing and maintaining their own hosting, plugin licenses, premium tools, email services, security tools, backups, updates, DNS, and support.

Better Brand Designs is not responsible for websites after they are transferred away, moved to outside hosting, modified by another provider, or disconnected from our systems.


23. Monthly Subscription Cancellation

Monthly subscriptions may be cancelled at any time unless the client is under a written minimum-term agreement, such as an Enterprise plan.

Cancellation must be requested in writing by email, online form, or another approved written method.

Cancellations must be requested before the next billing date to stop future billing. No prorated refunds or partial refunds are provided.

Cancelling a monthly service may result in the loss of hosting, plugin licenses, premium tools, support, maintenance, backups, reporting, SEO work, Google Ads management, email services, or other services included in the plan.


24. Support, Communication, and Updates

Better Brand Designs’ regular business hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding holidays.

Our normal response time is within 2 business days.

We do not offer emergency support unless specifically agreed in writing.

Clients may submit update requests by online form, email, or another approved support channel.

24.1 Minor Updates

A minor update generally means a small change to existing website content that does not require new design, new strategy, new functionality, or major layout changes.

Examples of minor updates may include:

  • Changing a phone number

  • Updating business hours

  • Swapping a photo

  • Replacing a short paragraph

  • Updating a staff bio

  • Changing a button link

  • Updating an address

  • Adding a simple announcement

  • Correcting a typo

  • Updating existing service text

24.2 Billable Requests

Billable requests may include:

  • New pages

  • New landing pages

  • New blog posts

  • New service area pages

  • Major rewrites

  • Full section redesigns

  • New forms

  • Custom functionality

  • New integrations

  • Advanced SEO work

  • New graphics or branding

  • Website restructuring

  • E-commerce features

  • Booking systems

  • Calculators

  • Membership features

  • Dashboards

  • Portal features

  • Troubleshooting caused by client or third-party changes

  • Work outside the selected plan

Better Brand Designs will determine whether a request is a minor update or billable work based on the selected plan, scope, complexity, and time required.


25. Acceptable Use

Better Brand Designs may refuse, suspend, or terminate services if a client or project involves content, conduct, or activity that we believe is illegal, abusive, hateful, fraudulent, deceptive, unethical, adult-oriented, gambling-related, weapons-related, drug-related, harmful, misleading, or otherwise inappropriate.

Clients may not use our services to:

  • Send spam

  • Mislead customers

  • Violate platform rules

  • Violate laws or regulations

  • Violate intellectual property rights

  • Scrape data illegally

  • Promote fraudulent claims

  • Host malicious software

  • Interfere with hosting or platform security

  • Harm our business, hosting accounts, ad accounts, software licenses, platform relationships, or reputation

We may remove, refuse, or disable content that we believe could harm Better Brand Designs, our clients, our hosting account, our software accounts, our ad accounts, our platform relationships, or third parties.


26. Confidentiality

Both parties agree to keep confidential information private.

Confidential information may include login credentials, account access, business information, project details, internal documents, strategy, proprietary systems, client data, pricing, and non-public materials.

This does not prevent Better Brand Designs from using publicly visible completed work in our portfolio or marketing as described above.


27. Termination for Cause

Better Brand Designs may suspend or terminate services if a client:

  • Fails to pay

  • Has repeated failed payments

  • Initiates an improper chargeback

  • Becomes unresponsive

  • Refuses to provide required access or approvals

  • Violates these Terms

  • Violates platform rules

  • Engages in abusive, threatening, unethical, deceptive, illegal, or fraudulent behavior

  • Creates risk for Better Brand Designs, our tools, our hosting account, our ad accounts, or our other clients

If services are terminated, all unpaid balances become immediately due.


28. Limitation of Liability

To the fullest extent allowed by law, Better Brand Designs is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Better Brand Designs is not liable for:

  • Lost revenue

  • Lost profits

  • Lost leads

  • Lost rankings

  • Lost traffic

  • Lost sales

  • Missed opportunities

  • Downtime

  • Data loss

  • Security breaches

  • Malware

  • Hacking

  • Third-party platform outages

  • Hosting outages

  • DNS issues

  • Email issues

  • Plugin failures

  • Website errors caused by third parties

  • Google Ads performance

  • SEO performance

  • Google Business Profile performance

  • AI-generated errors

  • Tracking inaccuracies

  • Form delivery issues

  • Client-side errors

  • Business interruption

For monthly services, our maximum liability is limited to the amount paid by the client to Better Brand Designs in the 30 days before the event giving rise to the claim.

For one-time website builds or one-time projects, our maximum liability is limited to the amount paid by the client for that specific project.


29. Indemnification

You agree to defend, indemnify, and hold harmless Better Brand Designs from claims, damages, losses, liabilities, costs, and expenses related to:

  • Content you provide

  • Photos, logos, text, videos, or assets you provide

  • Copyright or trademark claims

  • False, misleading, or illegal business claims

  • Industry-specific compliance issues

  • Your products or services

  • Your business operations

  • Your customer disputes

  • Your account access

  • Your misuse of our services

  • Your violation of these Terms

  • Your violation of laws, regulations, or platform rules


30. Informal Resolution and Disputes

Before either party files a legal claim, both parties agree to make a good-faith effort to resolve the dispute informally.

The party raising the dispute must send written notice describing the issue. Both parties agree to allow at least 30 days for informal resolution unless urgent legal action is required.

If the dispute cannot be resolved informally, the laws of the State of Washington govern these Terms and any dispute related to our services.

Any legal action must be brought in a court with proper jurisdiction in Washington, unless both parties agree to another method of resolution in writing.


31. Changes to These Terms

Better Brand Designs may update these Terms from time to time.

The updated Terms will apply once posted on our website or otherwise provided to you. Continued use of our services after updates are posted or provided means you accept the updated Terms.


32. Contact

Questions about these Terms may be sent to:

Better Brand Designs
10526 190th St E
Puyallup, WA 98374
Admin@BetterBrandDesigns.com
www.BetterBrandDesigns.com


33. Important Note

These Terms are provided as a business document and should be reviewed by a qualified attorney before being relied on as legal advice. Better Brand Designs encourages clients to seek their own legal, financial, tax, regulatory, advertising, accessibility, and compliance advice when needed.